Mentions légales
Legal Notice
Last updated: September 23, 2026
1. Website Operator
The website https://chezserena.fr, referred to below as the “Website,” is operated under the trade name Chez Serena by:
Mouhamadou Ly
Sole proprietor established under Italian law
Registered business address:
Via Salita Municipio 4
80070 Barano d’Ischia (NA)
Italy
VAT number: 10965941213
Italian tax identification number: LYXMMD9OD25Z343Q
REA number: NA-1145936
Business register: Camera di Commercio di Napoli
Email: contact@chezserena.fr
The business conducts online retail activities and currently offers delivery to customers within the United States.
2. Publication Director
The person responsible for publication of the Website is:
Mouhamadou Ly
In his capacity as the sole proprietor operating under the trade name Chez Serena.
3. Website Hosting
The Website is created and hosted using the Shopify platform.
The Shopify entity contracting with merchants established in the European Economic Area is:
Shopify International Limited
Company registered in Ireland
Company number: 560279
Registered office:
2nd Floor, Victoria Buildings
1–2 Haddington Road
Dublin 4, D04 XN32
Ireland
Shopify may use affiliated companies, content delivery networks, infrastructure providers, and other technical service providers to operate, secure, and maintain the availability of the Website.
4. Customer Contact
For questions concerning the Website, an order, delivery, return, refund, or product, contact Chez Serena at:
For questions concerning an existing order, please include your order number.
Our customer service team generally responds within 24–48 business hours, Monday through Friday.
5. Intellectual Property
All elements displayed on the Website, including:
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Text
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Photographs
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Videos
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Images
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Illustrations
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Logos
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Graphics
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Product names
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Website structure
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Presentation
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Page layout
may be protected by applicable intellectual property laws.
Unless prior written authorization has been provided, the reproduction, representation, modification, adaptation, publication, exploitation, distribution, or other unauthorized use of all or part of the Website’s content is prohibited.
Trademarks, logos, photographs, and content belonging to third parties remain the property of their respective owners.
6. Website Content
Chez Serena makes reasonable efforts to provide accurate, understandable, and current information on the Website.
Despite these efforts, errors, omissions, or temporarily incomplete information may occur.
Customers should carefully review product descriptions, characteristics, dimensions, bundle options, instructions, safety precautions, and estimated delivery times before placing an order.
Product photographs are prepared with reasonable care. Slight differences in color or appearance may occur because of screen settings, lighting, or manufacturing variations.
Nothing in this section limits a customer’s rights when a product is defective or materially different from its description.
7. Website Availability
Chez Serena and its technical service providers use reasonable measures to support the availability and proper operation of the Website.
Access may be temporarily interrupted or affected by:
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Maintenance
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Updates
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Technical failures
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Security incidents
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Problems affecting external service providers
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Network or infrastructure failures
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Circumstances reasonably outside Chez Serena’s control
Chez Serena does not guarantee that the Website will always be available without interruption or error.
This section does not limit any customer right concerning an order that has already been placed or paid for.
8. External Links
The Website may contain links to websites, applications, or services operated by third parties.
Chez Serena does not necessarily control the content, availability, policies, security, or practices of those third-party services.
Customers access third-party websites and services at their own discretion. The presence of a link does not necessarily mean that Chez Serena endorses all content, products, or services offered by that third party.
9. Personal Information
Personal information collected through the Website is processed in accordance with the Privacy Policy available on the Website.
Personal information may be processed to:
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Manage customer accounts
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Process orders and payments
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Arrange fulfillment and delivery
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Provide customer service
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Process returns and refunds
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Prevent fraud
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Comply with legal obligations
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Operate and improve the Website
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Send marketing communications when permitted by applicable law and customer preferences
Privacy-related requests may be sent to:
10. Cookies and Privacy Preferences
The Website uses cookies and similar technologies necessary for its operation.
Optional technologies related to analytics, personalization, or advertising may also be used, subject to applicable law and customer choices.
Where consent is required, non-essential cookies are used only after the customer provides consent.
Customers can accept, reject, or modify available choices through the cookie banner or privacy preference controls provided on the Website.
Additional information is available in our Privacy Policy and privacy preference controls.
11. Policies Applicable to Purchases
Orders placed through the Website are governed by the policies available on the Website, including:
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Terms of Service
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Shipping Policy
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Return and Refund Policy
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Privacy Policy
Customers should review these documents before completing an order.
12. Complaints
Complaints should first be submitted to Chez Serena at:
Please include the order number and any information or documentation reasonably necessary to review the matter.
Our customer service team generally responds within 24–48 business hours, Monday through Friday and will attempt to resolve the matter directly and in good faith.
13. Informal Dispute Resolution
If a dispute has not been resolved through an initial customer service request, the customer may submit a written complaint to:
The complaint should include:
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The customer’s name
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The order number
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A description of the issue
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The requested resolution
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Any relevant supporting documents
The parties are encouraged to attempt to resolve the dispute informally before beginning formal proceedings.
Nothing in this section prevents a customer from exercising any right or remedy available under applicable law.
14. Governing Law
This Legal Notice is governed by Italian law.
This choice of law does not deprive customers of mandatory consumer protections available under the applicable law of their state or country of residence when those protections cannot legally be waived.
Jurisdiction and procedural rights remain governed by applicable mandatory law.
15. Changes to This Legal Notice
Chez Serena may update this Legal Notice to reflect changes concerning:
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The business
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Business identification information
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Website hosting
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Services used by the Website
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Applicable legal or regulatory requirements
The version in effect is the version published on the Website at the time it is accessed.